Privacy policy

Privacy Policy

Last Updated: November 11, 2026

This Privacy Policy explains how CYNQ SHOP, operated by CYNQ ("we," "us," or "our"), collects, uses, stores, and shares your personal information when you visit or make a purchase from cynq.shop (the "Website").

By using our Website, you acknowledge that you have read this Privacy Policy.

1. Information We Collect

Depending on how you interact with our Website, we may collect the following categories of information:

  • Contact Information: Your name, email address, phone number, and billing details.
  • Order Information: Products purchased, order history, transaction references, and customer support requests.
  • Payment Information: Payment-related information processed by third-party payment providers. We generally do not store complete payment card details on our own systems.
  • Device and Usage Information: Information about your browser, device, IP address, and interactions with our Website.
  • Communications: Information you provide when contacting us or submitting questions and feedback.

2. How We Use Your Information

We may use personal information for purposes including:

  • Processing orders and payments.
  • Delivering digital products and providing download access.
  • Sending order confirmations and important service communications.
  • Responding to questions and providing customer support.
  • Managing refunds, disputes, and transaction verification.
  • Operating, maintaining, and improving our Website and services.
  • Detecting and preventing fraud, unauthorized activity, and security issues.
  • Complying with legal obligations and enforcing our policies.
  • Sending marketing communications where permitted by law and, where required, with your consent.

3. Cookies and Similar Technologies

Our Website may use cookies, pixels, and similar technologies to support essential website functions, remember preferences, understand website usage, and improve the shopping experience.

Depending on the services enabled on our store, these technologies may also be used for analytics or advertising purposes.

You may be able to manage cookies through your browser settings or any cookie preference tools made available on our Website. Disabling certain cookies may affect website functionality.

4. How We Share Information

We may share personal information with trusted third parties when necessary to operate our business and provide our services, including:

  • Shopify: Our ecommerce platform provider, which supports our online store and checkout.
  • Payment Providers: Services that securely process and verify payments.
  • Digital Delivery Providers: Services that help deliver downloadable products or provide digital access.
  • Technology and Service Providers: Providers that support website hosting, security, customer support, email communications, and business operations.
  • Analytics and Advertising Providers: Where enabled, services that help us understand website performance or manage advertising.
  • Professional Advisers and Authorities: Where reasonably necessary for legal, accounting, regulatory, or security purposes.

We do not sell your personal information for money. Any sharing or disclosure of personal information is subject to applicable law and the services we actually use.

5. Shopify Platform

Our online store is hosted on Shopify. Shopify processes certain personal information to provide ecommerce and related services. Your information may also be processed by Shopify and its service providers in accordance with their applicable privacy terms.

For more information, please review Shopify's privacy information at Shopify Privacy Policy.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including order fulfillment, customer support, accounting, legal compliance, fraud prevention, and dispute resolution.

When information is no longer required, we will take reasonable steps to delete it, destroy it, or de-identify it, subject to applicable legal requirements.

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

8. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of certain personal information.
  • Request a copy of certain information in a portable format.
  • Object to or restrict certain processing activities.
  • Withdraw consent where processing is based on consent.
  • Opt out of certain marketing communications.

To exercise an applicable privacy right, contact us at info@cynq.shop. We may need to verify your identity before responding.

9. Additional Information for U.S. Residents

Some U.S. state privacy laws provide residents with additional rights regarding their personal information. Depending on the law that applies to you, these rights may include access, correction, deletion, data portability, and the right to opt out of certain forms of targeted advertising or personal information sharing.

We will not unlawfully discriminate against you for exercising a privacy right available under applicable law.

If you submit a privacy request, we will review and respond in accordance with the laws applicable to your request. You may contact us at info@cynq.shop.

10. Children's Privacy

Our Website is not directed to children under the age of 13, and we do not knowingly collect personal information directly from children under 13 without legally required parental consent.

If you believe a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action.

11. International Data Transfers

Your information may be processed or stored in countries other than the country where you live, depending on the location of Shopify and our service providers. Where required, we take reasonable steps to ensure that such processing is subject to appropriate safeguards.

12. Third-Party Websites

Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, or legal obligations.

Any updates will be posted on this page with a revised "Last Updated" date.

14. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy request, please contact us:

  • Store Name: CYNQ SHOP
  • Legal Business Name: CYNQ
  • Website: cynq.shop
  • Email: info@cynq.shop
  • Phone: (951) 286-1582
  • Address: 63232 Chaparrel Dr, Bend, OR 97701, United States