Refund policy

Return & Refund Policy

Last Updated: November 11, 2026

Thank you for shopping at CYNQ SHOP. We want you to have a clear and positive experience when purchasing our digital products. Please read this policy carefully before placing an order.

1. Digital Products and Final Sale Policy

CYNQ SHOP primarily sells digital products, including ebooks, downloadable files, digital guides, and other electronic content.

Because digital products can be accessed, copied, or downloaded electronically, purchases are generally considered final once the product has been delivered, access has been provided, or the file has been downloaded.

However, this policy does not remove any refund rights or consumer protections that may apply under applicable law.

2. When You May Request a Refund

We may review refund requests in the following circumstances:

  • Duplicate Payment: You were charged more than once for the same order.
  • Non-Delivery: You completed payment but did not receive access to the purchased digital product.
  • Technical Issues: A verified technical problem prevents you from accessing or downloading your purchase and we are unable to resolve it within a reasonable time.
  • Product Description Discrepancy: The digital product is materially different from the description or specifications presented at the time of purchase.
  • Unauthorized Transaction: You believe a transaction was made without your authorization. Such claims may require verification.

3. How to Request a Refund

To request a refund, please email us at info@cynq.shop and include:

  • Your full name.
  • Your order number.
  • The email address used during checkout.
  • The name of the digital product purchased.
  • A clear explanation of the issue.
  • Any relevant screenshots or supporting information, if available.

Our team will review your request and may contact you if additional information is needed.

4. Refund Review and Processing

Each request is reviewed individually based on the circumstances, the order details, and applicable consumer protection laws.

If a refund is approved, it will generally be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Once a refund has been processed by us, it may take approximately 5–10 business days to appear in your account, although your payment provider may require additional time.

5. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at info@cynq.shop.

Because digital products may be delivered shortly after payment confirmation, cancellation requests will be reviewed based on the order status and applicable law.

6. Technical Support

If you cannot access, open, or download your purchased product, please contact us before submitting a payment dispute. We will make reasonable efforts to help resolve the issue.

7. Consumer Rights

Nothing in this policy is intended to exclude, restrict, or override any rights or remedies that cannot legally be excluded or restricted under applicable consumer protection laws.

8. Contact Information

For questions about returns or refunds, please contact us:

  • Store Name: CYNQ SHOP
  • Legal Business Name: CYNQ
  • Website: cynq.shop
  • Email: info@cynq.shop
  • Phone: (951) 286-1582
  • Address: 63232 Chaparrel Dr, Bend, OR 97701, United States

Thank you for choosing CYNQ SHOP. We appreciate your business!